After some service outages, subscribers may have to reboot their modems to regain connectivity.  The following are instructions on what you should do:

• Check to make sure the power light on the modem is solid green.


• If so, please disconnect the power from modem at the power source(Example: wall outlet). Please do not disconnect the power at the back of the modem.


• Please leave the power off for five minutes.


• After five minutes, reconnect the power at the power source.


• You are ready to begin browsing again when the lights for power(top light), receive(second light from top) and network(fourth light from top) are solid. This may take a few minutes.


• If you cannot connect, please follow these steps again.


• If the modem does not connect after a second try, please call our toll-free tech support number at 1-888-817-6240.